Limited Lifetime Warranty
Real silver. Backed for life.
Every piece we sell is real .925 sterling silver crafted in México. We stand behind it for life. This is a limited lifetime warranty: keep your warranty card, and your silver is covered for as long as you own it.
Who it covers
This warranty covers the original purchaser of any piece bought from handsomecalavera.com and shipped to an address in the United States, for as long as they own the piece and have its warranty card.
Gifts. If the piece was a gift, the person who received it registers the warranty once, using the order number on the card and the registration form on this page. After that, the card is all they need. A piece can be registered one time only.
Your warranty card
Every piece ships with its own warranty card. On the front: the product SKU, the stamp on your silver, the order number, and the purchase date. On the back: the name of the real gemstone bead tied through the top, and the QR code that brings you here.
The card is the warranty. It's how we confirm the piece is ours and that the person filing the claim is the original purchaser or the registered owner. Keep it with the piece. A claim needs the details on the card, so without it we can't open one.
What's covered
- Defects. Anything wrong with how the piece was made.
- Clasp failure. If the clasp stops closing or comes apart, we fix it or replace it.
- Polishing. Real silver tarnishes. That's not a defect, it's silver. Send it in and we polish it back to new.
What's not covered
- Damage to the links. Bent, broken, stretched or cut links from wear, force or an accident.
- Loss or theft.
- Chemical damage. Chlorine, bleach, cleaning products, and perfume or lotion left on the silver.
- Resizing or repair by anyone else. Once a third party alters the piece, the warranty ends.
How a claim works
- 1. File it here. Fill in the claim form at the bottom of this page with the details from your warranty card, choose the type of claim, and tell us what happened in a sentence or two.
- 2. We review it. We look at every claim and reply by email.
- 3. Pay the claim fee. Once your claim is approved, we send you a draft order for the $25 warranty service. When it's paid, your prepaid shipping label is ready to download. Put the piece in a small box, attach the label, and drop it off. That's all you have to do.
- 4. We fix it, replace it or polish it. Turnaround is 14 days from the day we receive your piece. If your claim needs a part or a replacement we have to order, we email you a new date to expect it back.
The claim fee
Each claim carries a flat $25 fee. It covers shipping both ways, tracked and insured. The repair, the replacement and the polish are on us. We don't charge for the work, only for getting the piece to us and back to you.
Our review
Every claim is reviewed by us before a label goes out, and we may inspect the piece when it arrives. We will decline a claim when the problem falls under what's not covered, when the piece has been altered or repaired by someone else, when the card details don't match the piece or the person filing, or when we find a claim to be fraudulent or abusive. If we decline a claim, we tell you why by email, and if the piece is already with us we send it back.
The fine print
This is a limited warranty. It gives you specific legal rights, and you may also have other rights that vary from state to state. This warranty is in addition to, and does not replace, any rights you have under the law of your state.
To the extent the law allows, we are not responsible for incidental or consequential damages, such as the cost of a replacement piece or time without your silver while a claim is in progress. Some states do not allow this limitation, so it may not apply to you.
The warrantor is Handsome Calavera, 7500 Golden Triangle Drive, Suite E15, Eden Prairie, MN 55344. Questions about this warranty: hello@handsomecalavera.com.
Questions
Does tarnish mean my silver isn't real?
No. The opposite. Real sterling silver reacts with air and skin over time and darkens. Plated metal doesn't tarnish, it wears through. A soft cloth brings the shine back at home, and when you want it done properly, send it in.
My chain broke at a link. Is that covered?
Link damage isn't covered by the warranty.
Can I have it polished more than once?
Yes. Polishing is covered for as long as you own the piece. Each visit is one claim and one $25 fee.
What do I need to file a claim?
Your warranty card. The form asks for the product SKU, the order number, the purchase date and the stone written on it, plus the email you ordered with, or the email you registered with if the piece was a gift.
I received the piece as a gift. What do I do?
Register it once with the form on this page, using the order number and the other details on the card. From then on, the card is all you need to have the piece serviced.
I lost my card. Can I still file a claim?
The card is the warranty, so we can't open a claim without it. Keep it with your receipt, in the box the piece came in.
Do you service pieces outside the United States?
Not right now. Claims are for pieces bought on handsomecalavera.com and shipped to a US address, and the label we send is for a US address.
Register a gift or file a claim
Both forms are right below. Have your card in front of you.
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